Policies

The frameworks that protect our clients, our craft, and our compliance with EU consumer law and the international standards governing high-value trade.

• Terms & ConditionsThe contract that governs every purchase.
• Privacy PolicyHow we collect, use, and protect personal data (GDPR).
• Cookie PolicyCookies and similar technologies we use.
• Returns & Refunds14-day right of withdrawal and how to return.
• Shipping & DeliveryCarriers, lead times, insurance, territories.
• Authenticity & WarrantyOur authentication standard and 24-month warranty.
• Responsible SourcingConflict-free diamonds and ethical metals.
• AML & KYCAnti-money laundering and customer due diligence.
• In-Store PolicyVisiting the Lisbon boutique.
• AccessibilityOur commitment to an inclusive experience.