Customer Care

Shipping & Delivery

Last updated: May 2026

Carriers and insurance

Every timepiece is dispatched fully insured with FedEx Priority, DHL Express, or Brink's, in tamper-evident packaging requiring an adult signature on delivery. Insurance covers the full sale value while in transit.

Lead times

  • European Union: 1–3 business days after authentication.
  • United Kingdom & Switzerland: 2–4 business days.
  • Rest of world: 3–7 business days, customs permitting.

Orders are dispatched after a final authentication and quality-control inspection (typically within 1–2 business days of payment).

Costs

Insured delivery is included on all orders within the EU. Shipments outside the EU may incur destination duties, taxes, and import fees, which are the responsibility of the recipient.

Territories not served

We do not ship to jurisdictions subject to EU, UK, US, or UN trade sanctions. A full list is available on request from concierge@meridianwatches.example.

Tracking

You will receive a tracking link by email as soon as your parcel is collected by the carrier.